Contact Support
Welcome to the Eratos Support Team. We look forward to working with you as you explore and innovate on our platform.
How to Contact Support
1. Website via Support button (available on the bottom right-hand side)
2. Email us at [email protected] or call on +61 3 4051 5000
Support Hours
We continuously monitor our services and commit to responding to and resolving incidents where customers are experiencing degraded service.
Our Support Hours are:
09:00 - 17:00 (AEST)
We endeavor to respond to:
- Critical incidents in under 24 hours
- All other incidents in under 2 business days
Updated 8 days ago